Privacy Policy
1. Information We Collect
We may collect the following information from customers:
• Name, phone number, email address
• Billing and shipping address
• Purchase details and invoice information
• Payment information (processed securely)
• Warranty registration details
• Photos or documents for service verification
• Any information submitted through contact forms, WhatsApp, or customer service
2. How We Use Your Information
RM Jewellers may use your information for:
• Processing purchases and generating invoices
• Warranty and service support
• Sending order updates, service reminders, or policy updates
• Improving customer service and store experience
• Verifying authenticity for refunds, returns, and exchanges
• Complying with legal obligations
We do not share your information with third parties except for essential services (payment processing, delivery partners) or when legally required.
3. Data Protection & Security
We take all necessary measures to protect your personal data, including:
• Secure storage of customer records
• Encrypted payment gateways
• Restricted access only to authorized staff
• Regular monitoring to prevent unauthorized access
However, no method of electronic storage is 100% secure.
4. Cookies & Website Tracking
Our website may use cookies and analytics tools to enhance user experience, including:
• Website performance optimization
• Understanding visitor behavior
• Improving product listings and services
You may disable cookies in your browser settings if preferred.
5. Sharing of Personal Information
We do not sell, trade, or rent customer information.
Information may only be shared with:
• Delivery and logistics partners
• Payment gateway providers
• Legal authorities (if required by law)
All partners follow strict confidentiality practices.
6. Customer Rights
Customers have the right to:
• Request access to personal data
• Request correction of incorrect information
• Request deletion of data (subject to legal and billing requirements)
• Opt out of marketing messages anytime
To request changes, contact us at:
info@rmjewellers.in
7. Warranty & Service Records
Information stored for warranty or service claims is used only for:
• Verifying purchases
• Providing service support
• Tracking jewellery authenticity
We may store these details as long as needed for customer service purposes.
8. Policy on Minors
Our website and services are not directed toward individuals under 18 years of age.
9. Updates to This Privacy Policy
RM Jewellers reserves the right to modify this policy at any time.
Updates will be posted on our website with a revised “Last Updated” date.
10. Contact Information
For any questions regarding this Privacy Policy, please contact:
RM Jewellers
450/1, RMK Building, Coconut Grove,
Kalkere Village, Horamavu,
Bengaluru – 560016, Karnataka, India
Phone/WhatsApp: +91 77958 63399
Email: info@rmjewellers.in
Website: www.rmjewellers.in